Frequently Asked Questions
For now, we have 2 options. You can provide us with a jacket of your choice and have it ship it to our studio in Port Washington, NY, Or for an additional $80 we can provide a vintage jacket in your size.
Each item is different and entirely hand-painted so timing varies between 3 -4 weeks depending on the complexity of the design.
Every piece is custom-made and only painted once. We can paint variations on a theme but not the same exact design.
if you do not have your own jacket, we can provide a vintage jacket based on your requested size and wash specifics We cannot provide jeans and Vans shoes. For anything else, please contact us.
Yes, We can expedite your item for an additional $350.
Standard shipping within the continental US is free. Expedited and international shipping costs are dependent on location.
Because of the nature of the custom items, unless they arrive damaged or defective, we cannot accept returns or exchanges. Damaged and defective returns must be made within 30 days and submitted with photographic evidence. Please contact us if you have any problems with your order.
Yes, We do! Shipping will be calculated at checkout. We include the cost of taxes and duties with shipping at checkout.
Average delivery time for international shipping generally takes 3-4 weeks.
Unfortunately, we cannot ship to PO Boxes at this time.
All jackets are hand painted by Karla and Carlos in their Port Washington, NY studio.
We use only the best quality fabric paint for all of the jackets.
The best way to preserve your painted items is to spot clean and hand wash them. If the painted part gets dirty wet a paper towel with warm water and a dab of dishwashing liquid; gently rub it over the dirty area in circular motions. Painted items can be brought to the dry cleaner but should never be put in a washing machine or dryer. Treat your item with care and hang it up when it is not being used to avoid crumpling and cracking the paint.
Like anything special and custom, it’s best for the quality of the jacket to keep it dry. However, if you get caught in the rain the jacket will be fine as the paint does not run. Continual wetness will eventually cause damage to the jacket.
Items are painted in the order of payments received.
The current length of the wait list is 8 weeks.